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Terms, Conditions & Disclaimers

SHOP POLICIES

By placing an order with our store, you agree to all policies outlined below. Please review them carefully prior to placing your order.

SHIPPING – PROCESSING & TRANSIT TIMES

We strive to process and ship all orders within 1–2 business days. Most orders ship the next business day.

  • Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

  • Orders placed after 5:00 PM Central Daylight Time (CDT) are considered received on the next business day.
    Example: An order placed at 6:00 PM CDT on Thursday is treated as received on Friday and will typically ship by Monday or Tuesday.

Once your order has shipped, transit time begins the following day. The day the order ships is not counted as a transit or processing day.

Ownership of products transfers to the buyer upon delivery to the shipping carrier. We are not responsible for lost, delayed, or stolen packages once the order has been turned over to the carrier.

CARRIER DELAYS

Carrier delays have become more common and are outside of our control. While we do our best to ensure timely delivery, we do not offer refunds for carrier-related delays.

  • If your order is delayed, you may return it for a product refund only.

  • Shipping charges are non-refundable, as they are not guaranteed by the carrier.

SHIPPING METHODS

You can choose your preferred shipping method at checkout. The following are not guaranteed services, and transit times are estimates only:

  • USPS First Class Mail

  • USPS Priority Mail

  • UPS Ground

The only guaranteed service is USPS Priority Express Mail.

We do not offer refunds for items or shipping costs on delayed orders shipped via non-guaranteed services.

SIGNATURE CONFIRMATION

  • Orders over $200 require signature confirmation upon delivery.

  • We reserve the right to add signature confirmation to any order under $200 at our discretion.

  • If you request a signature be required, a $5.95 signature fee will apply.

  • In some cases, carriers may independently choose to require a signature.

ORDER CANCELLATION

If you need to cancel your order, please contact us as soon as possible.

  • If the order has not been processed or shipped, we will attempt to cancel it.

  • If successful, a $1.50 cancellation fee will be deducted from your refund.
    This fee covers non-refundable payment processing costs.

  • Orders that have already been processed or shipped cannot be canceled.

Please note: Shipping notifications are often sent after processing and sometimes after an order has already shipped.

PAYMENT

All orders must be prepaid in U.S. Dollars using one of the following payment methods:

  • Visa

  • MasterCard

  • Discover

  • American Express

  • PayPal

PayPal E-Check payments can delay shipment by up to 2 weeks.

The prices on our website supersede any prior price lists and may change without notice due to market conditions.

SHORTAGES & DAMAGES

  • Shortages must be reported within 1 business day of delivery.

  • Damaged items must be reported within 2 business days, with photos attached.

Please use the Contact Us form on our website to report any issues.

ADDRESS ACCURACY

Please carefully check your shipping address before submitting your order.

  • We use USPS, FedEx, and UPS, but reserve the right to choose the most efficient carrier.

  • If you cannot receive USPS deliveries, please include a PO Box.

  • We are not responsible for undeliverable orders caused by incorrect or incomplete addresses.

If your package is:

  • Returned to us and you want it reshipped — you must pay for additional shipping.

  • Returned to us and you don’t want it reshipped — you’ll receive a refund for merchandise only, minus a 15% restocking fee.

Shipping charges are non-refundable.

PROMOTIONAL SHIPPING

From time to time, we offer discounted or free shipping promotions.

  • These promotions apply to U.S. orders only during the promotional period.

  • If a return causes your total to drop below the promotion threshold, your refund will be reduced by the actual shipping cost we incurred.

EDIBLE ICING SHEETS

Please note:

  • Edible inks are food coloring and may cause slight color variations.

  • Black and gray areas may occasionally print with a blue, green, or purple hue.

  • These effects are normal in edible printing, though we do our best to minimize them.

  • Colors like blue, green, red, yellow, orange, pink, and purple generally print well but exact matches cannot be guaranteed.

Edible ink will not perfectly match what you see on your screen or on printed paper. We understand your design is important and will strive to provide the closest possible match.

INTERNATIONAL SHIPPING

We do ship internationally via USPS First Class International Mail.

Important Notes

  • Transit times vary greatly. Allow a minimum of 3 full business weeks for delivery.

  • Packages may spend 2 days to 4+ weeks in customs.

  • We have no control over customs processing or postal delays.

  • No refunds are issued for delays or losses in customs or international transit.

You may request upgraded shipping or insurance for added security.

CUSTOMS & DUTIES (INTERNATIONAL BUYERS)

  • Customs and import duties are the buyer’s responsibility once the package reaches your country.

  • These charges are not included in our shipping rates.

  • If a package is refused and returned, a 30% restocking fee will be deducted from your refund.

  • Shipping charges are non-refundable.

We do not mark packages as gifts.

U.S. EMBASSY & CONSULATE ADDRESSES

Orders shipping to U.S. Embassies or Consulates are considered international.

APO / FPO ADDRESSES

APO and FPO addresses are not international.

  • Orders ship via USPS First Class Mail only.

  • Expedited shipping is not available.

U.S. TERRITORIES

Orders shipped to Guam, Puerto Rico, Virgin Islands, and Saipan are considered domestic.

  • These orders will ship via USPS Priority Mail only.

  • Expedited shipping is not available.

REFUND POLICY

  • Refunds/Exchanges are offered for items damaged in transit (must be reported within 24 hours of delivery).

  • No refunds for:

    • Unauthorized returns

    • Edible items (opened or not)

    • Personalized items

    • Delayed deliveries via USPS First Class or Priority Mail

  • Returned/refused/unapproved items will not receive a refund.

  • Shipping fees are non-refundable.

ITEM VARIATIONS

  • Costume styles may change without notice due to manufacturer updates.
    Costumes are non-refundable after October 10.

  • Handmade/edible items (icing wraps, frosting flowers, sugar decorations) may vary slightly between batches.

  • Minor imperfections may occur and are considered normal.

PRODUCT DISCLAIMER

We make every effort to provide accurate product descriptions and images. However:

  • Colors may vary due to monitor differences.

  • Actual product size and appearance may vary slightly from what is shown online.

PRODUCT SAFETY

  • All edible items and materials are FDA-approved.

  • Allergen information:

    • Edible Icing Sheets — no known allergens (some inks use soy lecithin without protein).

    • Edible Sugars — contain egg whites; produced in a facility that processes eggs and soy.

    • Gluten-Free — no wheat, milk, fish, shellfish, peanuts, or tree nuts used.

  • Small parts may present a choking hazard for children under 3.

PRIVACY POLICY

We value your privacy.

  • Information collected (name, address, email, phone) is used only to process and deliver your order.

  • We do not sell or share your information with third parties except as required to complete delivery.

  • Payment information is handled through a secure gateway and is not stored.

  • Marketing emails will only be sent if you opt in.

By shopping with Bling Your Cake, you agree to our Store Policies as well as our Terms & Conditions.