Shipping

SHOP POLICIES

By placing an order with our store, you agree to all policies outlined below. Please review them carefully prior to placing your order.

SHIPPING – PROCESSING & TRANSIT TIMES

We strive to process and ship all orders within 1–2 business days. Most orders ship the next business day.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Orders placed after 5:00 PM Central Daylight Time (CDT) are considered received on the next business day.
- Example: An order placed at 6:00 PM CDT on Thursday is treated as received on Friday and will typically ship by Monday or Tuesday.

Once your order has shipped, transit time begins the following day. The day the order ships is not counted as a transit or processing day.

Ownership of products transfers to the buyer upon delivery to the shipping carrier. We are not responsible for lost, delayed, or stolen packages once the order has been turned over to the carrier.

CARRIER DELAYS

Shipping delays have become more common and are outside of our control. While we do our best to ensure timely delivery, we do not offer refunds for carrier-related delays.

If your order is delayed, you may return it for a product refund only.
Shipping charges are non-refundable, as they are not guaranteed by the carrier.

SHIPPING METHODS

You can choose your preferred shipping method at checkout. The following are not guaranteed services, and transit times are estimates only:

USPS First Class Mail
USPS Priority Mail
UPS Ground

The only guaranteed service is USPS Priority Express Mail.

We do not offer refunds for items or shipping costs on delayed orders shipped via non-guaranteed services.

SIGNATURE CONFIRMATION

Orders over $200 will require signature confirmation upon delivery.
We reserve the right to add signature confirmation to any order under $200 at our discretion.
If you request a signature be required, a $5.95 signature fee will apply.
In some cases, carriers may independently choose to require a signature at their discretion.

ORDER CANCELLATION

If you need to cancel your order, please contact us as soon as possible.

If the order has not been processed or shipped, we will attempt to cancel it.
If successful, a $1.50 cancellation fee will be deducted from your refund.
- This fee covers non-refundable payment processing costs.
Orders that have already been processed or shipped cannot be canceled.

Please note: Shipping notifications are sent after an order has been processed and often after it has shipped.

PAYMENT

All orders must be prepaid in U.S. Dollars using one of the following payment methods:

Visa
MasterCard
Discover
American Express
PayPal

PayPal E-Check payments can delay your order by up to 2 weeks.

The prices on our website supersede any prior price lists and may change without notice due to market conditions.

SHORTAGES & DAMAGES

Shortages must be reported within 1 business day of delivery.
Damaged items must be reported within 2 business days with photos of the damage attached.

Please use the Contact Us form on our website to report any issues.

ADDRESS ACCURACY

Please carefully check your shipping address before submitting your order.

We use USPS, FedEx, and UPS, but we reserve the right to choose the most efficient carrier for your delivery.
If you cannot receive USPS deliveries, please include a PO Box.
We are not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information.

If your package is:

Returned to us, and you want it reshipped — you must pay for additional shipping.
Returned to us and you don’t want it reshipped — you’ll receive a refund for merchandise only, minus a 15% restocking fee.

Shipping charges are non-refundable.

PROMOTIONAL SHIPPING

Occasionally, we offer discounted or free shipping promotions.

These promotions apply to orders shipped within the U.S. during the promotional period.
If a return causes your total to drop below the minimum order amount for the promotion, your refund will be reduced by the actual shipping cost we incurred to ship your order.

EDIBLE ICING SHEETS

Please note:

Edible inks are made from food coloring, which may cause slight color variations.
Black and gray areas may occasionally print with a blue, green, or purple hue.
These effects are common in edible printing and are minimized as much as possible with printer calibration.

Colors like blue, green, red, yellow, orange, pink, and purple generally print well, but exact matches cannot be guaranteed. Edible ink may not match what you see on your screen or printed paper.

We understand your design is important, and we strive to match it as closely as possible.

INTERNATIONAL SHIPPING

We do ship internationally via USPS First Class International Mail.

Important Notes:

Transit times vary widely. Please allow a minimum of 3 full business weeks for delivery.
Packages may spend 2 days to 4+ weeks in customs.
We have no control over customs processing time or international postal delays.
No refunds will be issued for delays or losses in customs or international transit.

You may request upgraded shipping or insurance for added security.

CUSTOMS & DUTIES (INTERNATIONAL BUYERS)

Customs and import duties are charged to the buyer once the package reaches your country.
These charges are not included in our shipping rates.
If a package is refused and returned due to unpaid customs, a 30% restocking fee will be deducted from your refund.
Shipping charges are non-refundable.

We do not mark packages as gifts.

U.S. EMBASSY & CONSULATE ADDRESSES

Orders shipping to U.S. Embassies or Consulates are considered international.

APO / FPO ADDRESSES

APO and FPO addresses are not considered international and are shipped via USPS First Class Mail only.

Expedited shipping is not available for these addresses.

U.S. TERRITORIES

Orders shipped to Guam, Puerto Rico, Virgin Islands, and Saipan are considered domestic.

These orders will ship via USPS Priority Mail only.
Expedited shipping is not available for U.S. territories.