Shipping Information

By placing an order with our store, you agree to our Shop Policies. Please review them prior to placing an order.

SHIPPING POLICY
We stock all the items we offer allowing us to ship quickly. We will process and ship your order rapidly.

We ship Monday - Friday (excluding holidays) out of Alabama and most orders will arrive to their US destination in 7-10 business days; however, shipments can and sometimes do take longer. This time frame is an estimate and NOT a guarantee of delivery date.

Please note that we are NOT responsible for any carrier delays. We will do everything in our power to ensure that your order is shipped quickly, but please allow yourself time to receive the item for your party. We do NOT offer refunds for carrier delays. Please note that if you choose standard shipping (USPS First Class Mail or UPS Ground) or priority shipping (USPS Priority Mail) and your event date is less than 3 weeks away, we cannot guarantee that it will be delivered in time. If you do choose one of these shipping options, we are not responsible for any carrier delays, and you are agreeing to allow your package to take as long as 3 weeks to arrive

While most orders arrive in 7-10 business days, as we stated above, orders can and sometimes do take longer. Please note that this time frame is NOT guaranteed and returns are not accepted for carrier delays. We will do everything in our power to get your order out right away and to you, but please understand we cannot offer a guarantee on transit time for this method. If your need by date falls within this range and is a must, we do offer Priority Express Mail as our express shipping option for an additional expense. Please review the following when choosing which shipping option will meet your needs. Please note that business days do NOT include weekends or holidays.

**SHIPPING INFORMATION**

PRIORITY SHIPPING UPGRADE: 4-6 Business Days.  This is NOT a guaranteed service.  Please be aware that while most orders arrive in that time frame, we have seen the occasional delay. If you need a guaranteed service, please choose one of our other shipping options. 

EXPEDITED SHIPPING UPGRADE: This is a guaranteed delivery of 4 business days AFTER the order ships. All shipments are prepared the night before as our carriers come early. Orders placed before 9:00 pm CST will ship the next day and be delivered 4 days later. Orders received after will ship the following business day. Please remember that the day an order ships does NOT count as a transit day.

USPS Priority Mail Average Delivery Estimate
For orders placed by 9:00 pm CST...
Saturday/Sunday - Friday delivery
Monday - Monday delivery
Tuesday - Tuesday delivery
Wednesday - Wednesday delivery
Thursday - Thursday delivery
Friday - Friday delivery

USPS Priority Express Mail Average Delivery Estimate
For orders placed by 9:00 pm CST...
Saturday/Sunday - Wednesday delivery
Monday - Thursday delivery
Tuesday - Friday delivery
Wednesday - Monday delivery
Thursday - Tuesday delivery
Friday - Wednesday delivery

Please remember that the day an order ships does NOT count as a transit day. 

PLEASE DOUBLE CHECK YOUR ADDRESS
We utilize USPS, Fed Ex, and UPS for all deliveries; however, we reserve the right to choose the shipping carrier in order to offer the most efficient delivery of your order.  If you are unable to receive deliveries via USPS to your physical address, please enter a PO Box, as well.  We are not responsible for packages that are returned for this reason.  If your package is returned because it cannot be delivered due to "No Receptacle Available," you will be responsible for paying a second shipping charge to have it re-shipped.

Please enter your shipping address carefully and ensure that you can receive shipments to the address you provide. We are not responsible for orders that cannot be delivered due to incorrect or invalid shipping information. If your order is returned to us and must be reshipped, you will be asked to pay additional shipping and handling charges. If your order is returned to us and will not be reshipped, you will be credited for your merchandise only minus a 15% restocking fee. Shipping and handling charges are non-refundable. 

We will require a signature confirmation of delivery for orders over $200.00. For smaller orders, it is not our policy to require a signature; however, in some cases, the carrier may choose to require a signature before releasing a package. Please note that if you request a signature be required for your package, a signature fee of $2.95 will be assessed.

Please note: Ownership of products transfers to you upon delivery to the carrier. We are not responsible for lost or stolen packages. 

PROMOTIONAL SHIPPING
From time to time, we will offer discounted or free shipping promotions. These promotions apply to orders shipped within the United States only during the Promotional Period. Orders meeting the criteria of the promotions will automatically receive the promotional shipping rate. Please note that if you need to return a product or products orders with the promotional shipping and the return causes your order to drop below the minimum order amount for the promotion, your refund credit will be issued minus the actual shipping charges incurred to send your order. 

***INTERNATIONAL SHIPPING***
We are happy to ship orders to our International Friends. All international shipments are sent via USPS 1st Class International Mail. 

PLEASE NOTE: International shipments vary GREATLY in transit time. We will ship your order quickly, but please allow a minimum of 3 business weeks for your order to arrive. This is just a base estimate and international orders can and sometimes do take longer. Items will typically leave the US in about a week, but once they enter the incoming country, they can stay in customs for anywhere from 2 days to 4 weeks. Please allow plenty of time to receive your order. We have absolutely NO control over the amount of time an item spends in transit or in customs. We do NOT offer refunds for postal/customs delays or losses. You are welcome to request a special listing to purchase insurance if you are concerned about the loss of product once your order is shipped or upgrade your shipping to a faster service. We will be happy to assist you.

INTERNATIONAL BUYERS: Please keep in mind that any & all customs fees and taxes are the responsibility of the buyer. Upon purchasing an item from us, you are agreeing to pay these fees at the time of delivery. If an item is sent back to us for refusal to pay said fees, a 30% restocking fee will be subtracted from the original purchase price refund. Shipping is non-refundable.

CUSTOMS AND DUTY FEES
Customs and import duties are charged to the customer once the package reaches the destination country. These charges are the sole responsibility of the customer, and will vary from country to country. Customs and import duties are NOT included in our shipping charges. We have no way of estimating or anticipating fees that may be assessed by the receiving country. We will not mark your package as a gift.

US EMBASSY AND CONSULATE SHIPMENTS
Packages shipping to U.S. Embassy or Consulate addresses are considered international.

APO/FPO ADDRESSES
APO and FPO addresses are not considered international. They are handled by the U.S. Military, and the shipping chart for domestic orders should be used when shipping to such addresses. All orders shipping to these destinations will ship U.S. First Class Mail only. We do not offer expedited shipping methods to APO or FPO addresses.

US TERRITORY ADDRESSES
Shipments to Guam, Virgin Islands, Puerto Rico, and Saipan are not considered international, and they follow guidelines for domestic shipments. All orders shipping to these destinations will ship U.S. Priority Mail only. We do not offer expedited shipping methods to U.S. territories.